1. By submitting a eDebitDirect Request, you are agreeing to and authorise Foundlay Technologies to arrange for funds to be debited from your nominated Account in accordance with this Agreement.
2. We will advise you 14 days in advance of any changes to your eDebitDirect Request.
3. For all matters relating to the eDebitDirect Payment Processing Request, including cancellation, alteration or suspension of drawing arrangements or to stop or defer a payment, or to investigate or dispute a previous payment, you should contact Foundlay Technologies (Accounts Dept:- Toll Free: 1-307-222-4713, Email Address: support@foundlay .com); and allow 14 days for the amendments to take effect or to respond to any dispute. If our investigations show that your account has been incorrectly debited, we will arrange for the Financial Institution to adjust your account accordingly. We will also notify you in writing of the amount by which your account has been adjusted. If our investigations show that your account has been correctly debited, we will respond to your query by providing you with reasons and copies of any evidence for this finding. If we cannot resolve the matter, you can still refer it to your Financial Institution, which will obtain details from you of the disputed payment and may lodge a claim on your behalf.
4. If the due date for payment falls on a day other than a Banking Business Day (in USA), the payment will be processed on the next Banking Business Day. If you are uncertain when the payment will be debited from your Account, please check with your Financial Institution.
5. It is your responsibility to ensure that: (a) sufficient cleared funds are in the account when the payments are to be drawn; (b) the authorisation to debit the account is in the same name as the account signing instruction held by the Financial Institution where the account is held; (a) suitable arrangements are made if the eDebitDirect is cancelled: (i) by yourself; (ii) by your Financial Institution; or (iii) For any other reason.
6. For returned unpaid transactions, the following procedures or policies will apply: (a)we treat the payment as if it was never made; (b) services may be suspended until the outstanding charges are paid; and/or (c) A dishonour fee will be applied for drawings that are returned unpaid. We reserve the right to cancel the eDebitDirect Request at any time if drawings are returned unpaid by your Financial Institution.
7. All Customer records and Account details will be kept private and confidential to be disclosed only at your request or at the request of the Financial Institution in connection with a claim made to correct/investigate an alleged incorrect or wrongful debit or otherwise as required by law.Definitions: Unless otherwise defined, a term defined in the Agreement has the same meaning when used in this DDRSA and: ’Account’ means the account nominated in the eDebitDirect Request, held at your Financial Institution from which we are authorised to arrange for funds to be debited; ’Agreement’ means the Terms and Conditions, including the Schedules to those Terms and Conditions, as amended from time to time; ’eDebitDirect Request’ means the eDebitDirect Request between us and you as amended from time to time; ’Financial Institution’ is the financial institution where you hold the account nominated in your eDebitDirect Request as the account from which we are authorised to arrange for funds to be debited; ’You’ mean the Customer/s who signed the eDebitDirect Request.